About Me
What I do and how I got here
I'm a Technical Support Specialist at ScImage, where I'm the technical point of contact for hospital IT teams and clinical users on a cloud-based PACS platform. I own cases from first contact through resolution, troubleshooting DICOM and HL7 integrations, Windows, networking, and SQL Server, and I've led the team in tickets resolved every month since joining.
I came in with a CS degree and no healthcare background, so I learned the imaging protocols from scratch. The part of the job I like most is when a customer is frustrated and nothing makes sense yet, and working the problem down layer by layer until it's isolated.
Outside work I build side projects around things I'm interested in, most recently DraftAid, a fantasy football draft companion. I use Claude daily for debugging, documentation, and development.
Technical Support Specialist
ScImage • Since Oct 2025
B.S. Computer Science, UC Santa Cruz • 2023
Skills & Technologies
What I work with day to day
Technical Support
Systems & Integrations
Programming
Tools
What I Bring to the Table
Troubleshooting
Isolating failures across customer systems, networks, databases, and the product itself
Customer to Engineering
Explaining problems to non-technical users and handing engineering evidence it can act on
Building
A CS foundation and side projects that keep me close to the code
Projects
A few things I have built
A fantasy football draft companion. Tracks snake drafts for 8 to 16 team leagues with customizable rankings, a drag-and-drop tier builder, pick-by-pick roster tracking, and versioned local persistence so a draft survives a refresh.
A POSIX-threaded HTTP server written in C, supporting GET, PUT, and APPEND, with request logging and error codes used to diagnose behavior under concurrent load.
Experience
Where I have worked and studied
Work
Technical Support Specialist
- Led the support team in tickets resolved every month since joining, closing approximately 80 customer cases per month across a shared support queue and phone line while meeting SLA requirements.
- Served as technical point of contact for hospital IT teams and clinical users, leading discovery and troubleshooting calls from initial symptoms through resolution on a cloud-based PACS platform.
- Diagnosed issues across DICOM, HL7, Windows, networking, and MS SQL Server on customer servers, isolating whether root causes originated in the sending system, network configuration, or PACS environment.
- Investigated and reproduced product issues such as application crashes, gathered diagnostic evidence, and escalated actionable problems to engineering while triaging urgent customer-impacting issues.
- Maintained detailed records of customer interactions and troubleshooting outcomes, and communicated technical findings clearly to IT and network teams, non-technical clinical staff, and engineering.
Grader and Student Tutor
- Resolved issues for 500+ students by configuring and troubleshooting Windows and multi-OS environments.
- Explained technical concepts and troubleshooting steps to students with widely varying backgrounds.
Education
B.S. Computer Science, Highest Honors
Let's Connect
Feel free to reach out about opportunities, collaborations, or a quick conversation!